SHIPPING & DELIVERY
We’ll send you your new Ricardo Andrez pieces from our online shop to the shipping address you’ve provided us with at the checkout.
All our deliveries are approximate and unfortunately, we can’t promise you that your order will arrive at a specific date. We also can’t say if a delivery might get delayed because sometimes there can be delays with shipping due to customs or at busy periods like Christmas and sales times. Ricardo Andrez orders are delivered Monday to Friday between 9am and 5pm.
If you place an international order, we can’t be responsible for delays caused by customs and if we haven’t delivered your order within 21 days from the first date of delivery you have the right to cancel the order (but please allow more time for delivery around Christmas and during busy sales times).
For security reasons, so we make sure the right person gets their new pieces, all orders must be signed for upon delivery.
We aren’t liable for incomplete deliveries however they may be caused, but we will make sure you receive the missing pieces as soon as we are able to do so. If we haven’t delivered the outstanding pieces within 21 days from the first date of delivery, then you are entitled to cancel the outstanding pieces from your order.
Shipping costs
*Free worldwide shipping for orders over 300€.
Destination | Standard (3-5 days)
PT - 15 €
Europe - 30 €
US & Canada - 35 €
Rest of World - 40 €
Taxes and duties
If your order is being shipped outside of the EU then you may need to pay customs duty and other import taxes and duty charges in order to receive your Ricardo Andrez online shop order.
The shipping company will contact you by phone to let you know that your online shop order is being held at your country’s customs centre and that you’ll need to make a payment to the local authorities. There could be a delay in delivering your order if you don’t pay the charges immediately. Paying any customs duty, import taxes and duty charges are your responsibility, and the local authorities will hold your order until you have paid the charges. Once you have paid your online shop order will be delivered to you. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, to avoid any unexpected charges. If for any reason you don’t pay the import or duty charges, then Ricardo Andrez have the right to charge you for any additional costs that might be charged to us because of this.